Announcement    Welcome! We love creating things at Engraved Happyism and look forward to working with you.

SOCIAL

Sign up for our newsletter to stay up on deals, new offerings, and giveaways:
www.shophappyism.com.

Tag us in your social media posts with our products. We would love to feature YOU in our upcoming videos and posts!

Insta: @engravedhappyism
Facebook: www.facebook.com/engravedhappyism
Pinterest: www.pinterest.com/engravedhappyism


PRODUCTION TIME

We currently have a production window of 6-8 business days and a shipping window typically will be 2-5 business days following that. Asking for graphic approval will potentially impact this window. We do graphic work usually only 3-4 days a week, because we are the graphic designers, engravers, packagers and behind the scenes all in one. We find our system to be the most effective for us to get all of our orders out in a timely manner, so asking for extra designs or changing order details will inevitably delay production windows.

*The production window begins once all details and design choices are finalized, not the moment an order is placed. Orders needing to be painted will take longer to produce than other items.

---------------------------------------------------

PROOF IMAGES

Proofs will be sent IF they are asked for, they are not automatically sent to every customer without request. Requesting a proof of your design will delay the production process, even if a rush is purchased. We do graphic work usually only 3-4 days a week, because we are the graphic designers, engravers, packagers and behind the scenes all in one. We find our system to be the most effective for us to get all of our orders out in a timely manner, so asking for extra designs or changing order details will inevitably delay production windows.

---------------------------------------------------

CUSTOMER SERVICE - MESSAGE RESPONSE TIME

Our primary concern and focus is producing top-notch quality items in the time frame we promise. We want to tend to all of our customers and messages, but please be aware that it may take up to 24-48 hours to respond to messages.

---------------------------------------------------

RUSH OPTIONS

Orders are processed in 1-2 Business Days with a Rush. Please message us first to ensure we have the inventory in stock. This is not a shipping upgrade, but a fee to move your order to the front of our production line.

$15 rush for 1-2 items:

https://www.etsy.com/listing/270748732/rush-1-2-item-purchase

$30 rush for 3 or more items:

https://www.etsy.com/listing/270748796/rush-3-or-more-item-purchase-will-ship

--------------------------------------------------


Shipping time: 2-5 business days for USPS Priority & First Class Mail, 3-8 business days for USPS Parcel Post, USPS First Class International is used for all other countries and shipping times vary by destination, but please allow 4-6 weeks shipping time if you are shipping outside of the USA. Also, please be aware there may be additional custom charges.

Please read the "Policy" section prior to purchasing. All items are made-to-order and customized, therefore we cannot accept returns. If there are issues with your items, please contact us immediately and provide pictures of the issue(s).

-------------------------------------------------

Any Design, Any Logo, Any Name, Any Phrase - Let us personalize items for you (: